Terms & Conditions

October 2026 – Version 10

When making a booking to dine on The Q Train, all guests agree to the following Terms & Conditions.

The Q Train is a trading name of Total Quality Solutions Pty Ltd (TQS) ACN 075 974 95
  • A refundable 10% deposit is required to secure your booking.
  • Full payment will be deducted from the credit card used to make the booking 7-10 days before your dining journey.
  • You may reschedule your booking up to two days before your dining journey.
  • Cancellations made more than ten days before your dining journey will be refunded in full to the card/voucher/account used to make the booking.
  • Cancellations made two to ten days before your dining journey will be turned into a Gift Card credit for use within 12 months.
  • No refunds or rescheduling are permitted less than two days before your dining journey.
  • Plan to arrive 30 minutes before the stated departure time.
  • If you are late and miss the train’s departure, you will not be entitled to a refund or credit.
  • Your booking is valid only for the number of guests noted and for the date and times specified.
  • Whilst every attempt is made to honour all bookings, The Q Train reserves the right to alter services or locomotives without prior notice.
  • The Q Train reserves the right to delay, cancel, or stop a service due to weather, mechanical failure, fire danger or any other cause beyond reasonable control.
  • If the scheduled booking is unable to proceed due to weather, mechanical failure, fire danger, or any other cause beyond reasonable control, your booking will be transferred to another date. However, if this is not possible, a full refund will be given.
  • Travel insurance is strongly recommended, especially if travelling large distances.
  • Dietary requests, including vegetarian, vegan, gluten-free and religious requirements, must be made at least two days before your dining journey.
  • Guests bring personal effects onto The Q Train at their own risk. The Q Train will not be responsible for any damage to or loss or theft of a guest’s personal property. Any lost property will be kept for one month, after which it will be donated to a local charity.
  • Guests board The Q Train at their own risk. The Q Train will not be responsible for any loss, damage (including property damage, personal injury, economic and consequential loss) or injury however else it may arise, including but not limited to being from a pre-existing medical condition, a breach of these conditions or as a result of the guest’s behaviour.
  • As part of it’s customer management, The Q Train uses Fareharbor, HubSpot and Monday.com to store non-sensitive customer data.
  • The Bellarine Railway and The Q Train hold appropriate Public Liability insurance.
  • Reservation conditions shall be governed by and constructed per the laws of the State of Victoria, and the guest hereby agrees to submit to the jurisdiction of the Courts of the said State.
  • The guest acknowledges that during the period of carriage, The Q Train is operated under the jurisdiction of TQS or its appointed representatives. The contemporaneous condition of carriage by the TQS or its representatives governs the rights and duties of the guest, except insofar as they conflict with the conditions above.
  • The Q Train reserves the right in its absolute discretion to refuse entry or eject any guest who:
    • The Q Train reasonably deems their behaviour to be unacceptable and may affect the enjoyment of other guests.
    • Uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner that may provoke a breach of the peace.
    • Is believed to be under the influence of alcohol or drugs.
    • Behaves in a manner that may endanger the safety of the individual or other visitors on railway premises.
  • The Q Train is not an experience for small children. Arriving with a baby or small child without prior approval from management may result in forfeiture of the booking, and no refund will be given.
  • There are two exit doors per carriage of The Q Train. Should evacuation be required, guests must follow the instructions of The Q Train and Bellarine Railway staff.
  • There are fire extinguishers at the Queenscliff end of every carriage of The Q Train.
  • First aid facilities, including a defibrillator, are available. The Train Manager on duty is the First Aid Officer.
  • If you have any food allergies, it’s essential to notify The Q Train when booking.
  • The Q Train does not have an EpiPen or similar on board. If you recognise that you may require one, please ensure you bring it with you.

Guests are advised that:

  • The Q Train serves alcohol in accordance with its Liquor License number 36144682
  • The Q Train is a non-BYO venue.
  • Intoxicated persons will not be permitted to board The Q Train.
  • Intoxicated persons will be removed from The Q Train at the discretion of The Q Train’s on-shift Train Manager.

In addition to the Terms and Conditions listed above, the following Terms and Conditions apply for The Q Train’s scheduled Steam Services:

  • Whilst every attempt is made to honour all scheduled Steam Services, The Q Train reserves the right to use a diesel locomotive without prior notice.
    • In the event a diesel locomotive is used on a scheduled Steam Service:
      • Guests will receive a drink credit to the value of the Steam surcharge they paid upon booking (usually $10pp)
      • Guests will not be offered a refund for the booking amount, less the Steam surcharge
  • Guests who are rude and/or aggressive to staff in the event of a replacement locomotive being used will be ejected from The Q Train, and not permitted to board. No refund will be given.

In addition to the Terms and Conditions listed above, the following Terms and Conditions apply for Exclusive Carriage Hires:

  • A refundable 50% deposit is due when making the booking.
  • The remaining 50% is due 14 days prior to the dining journey.
  • Final passenger numbers and dietary requirements must be confirmed at least seven days before your dining journey. Amendments after the cut-off time may not be accepted.
  • Maximum passenger numbers apply to The Q Train’s dining carriage. Exclusive Carriage Hire bookings may not exceed these passenger limits.
  • Bookings for exclusive carriage hires may be cancelled up to 30 days before the dining journey.
    • Cancellations made after this will result in 100% of the booking fee due and payable.

In this instance, Tour Agent Bookings refer to bookings made by:

  • Tour Groups
  • Retail Travel Agents
  • Online Travel Agents
  • Inbound Tour Operators

In addition to the Terms and Conditions listed above, the following Terms and Conditions apply for Tour Agent Bookings:

  • Tour Agent Bookings for exclusive carriage hires may be cancelled up to 30 days before the dining journey
    • Cancellations made after this will result in 100% of the booking fee due and payable.
  • Final passenger numbers and dietary requirements must be confirmed at least seven days before your dining journey. Amendments after the cut-off time may not be accepted.
  • Tour Agents bear all responsibility in receiving and reporting guests’ dietary and access requirements to The Q Train seven days before their dining journey.
  • The Q Train reserves the right to email or text your customers for information relating to their booking.

Guests have the option to add transport to their bookings on The Q Train. This includes ferry and return shuttle services.

In addition to the Terms and Conditions listed above, the following Terms and Conditions apply for Transport add-ons:

  • The Q Train uses 3rd party providers for transport add-ons.
  • The Q Train will share booking details including name, phone number and email address with these 3rd party transport providers.
  • Cancellations and/or amendments to transport bookings will not be accepted less than three days before your dining journey. 
  • The Q Train cannot guarantee the accessibility of transport providers. Please call us to discuss.
  • Gift Cards purchased between 01/11/2019 and 28/02/2024 have a three-year expiry.
    • These gift cards must be redeemed before their expiry date.
  • Gift Cards purchased on or after 01/03/2024 do not have an expiry date.
  • Gift Cards that have been donated by The Q Train have a 12 month expiry.
  • Gift Cards that are credits from cancelled bookings have a 12 month expiry.
  • Gift Cards are for a dollar value.
    • Any amount remaining on the gift card after booking can be used on board for drinks and/or souvenirs. 
    • If the booking total is greater than the gift card value, the difference must be paid at the time of booking.
  • Gift Cards are non-refundable, non-transferable, and cannot be exchanged or redeemed for cash.