Frequently Asked Questions
FAQ -
About The Q Train
Whether it’s your first time on board or you’re planning a return experience, here are answers to some of the most common questions about The Q Train.
Where does The Q Train depart from?
When are the Steam Locomotive services?
Is The Q Train a return trip?
How long does the journey take?
Does the train stop anywhere?
Is there a dress code?
Will I get motion sickness?
Dining & Service
What’s the difference between Q Class and First Class?
Q Class Social Dining, as it suggests, offers a restaurant-style dining experience with tables of 2, 4, or 6.
First Class Private Dining provides private dining compartments for two or groups, with butler service and wine matching.
Learn more on our Dining Options page.
What kind of food is served?
A five-course seasonal degustation menu, prepared fresh on board by our chefs, featuring produce from the Bellarine region.
See more on our Menu page.
Can you cater for dietary requirements?
Yes, we can accommodate vegetarian, vegan, gluten-free, nut-free and lactose-free diets with advance notice. Unfortunately, we can’t cater for dislikes or last-minute changes.
See more on our Menu page.
Are drinks included?
A welcome drink on the red carpet is included. In Q Class Social Dining, additional drinks can be purchased. In First Class Private Dining, tea, coffee and wine, beer or mocktail matching is included.
See more about drink matching on our Menu page.
Can we decorate our carriage or compartment?
Can I have flowers delivered to The Q Train?
Can I bring my own food or drinks on board?
Are there toilets on board?
Yes, each carriage has a toilet. There’s additional facilities at stations along the way.
See more on our Accessibility page.
Is The Q Train air-conditioned?
Is it safe for pregnant guests?
Bookings & Payments
How much does it cost?
- Q Class Social Dining from $150pp
- First Class Private Dining from $215pp
Do I have to pay in full when booking?
What’s your cancellation policy?
- 10+ days before: Full refund.
- 2–10 days before: Credit in the form of a Gift Card.
- Less than 2 days before: No refund.
How does the waitlist work?
- If your date is more than 8 days away, we’ll contact you directly by email and text, and you’ll have 24 hours to confirm your booking.
- If your date is within 7 days, we’ll send a group email to everyone on the waitlist. Spots will then be offered on a first-come, first-served basis.
I booked but didn’t get a confirmation — what should I do?
First, check your junk or spam folder, just in case the email landed there. If you still can’t find it, please contact us straight away. If you haven’t received a booking number, it usually means your booking didn’t go through. We’d hate for you to miss out.
Can I change my booking date?
Yes, you can easily change your booking using the link in your confirmation email. Just click “Change Booking” and follow the prompts. If you need a hand, email us and our team will be happy to help.
Please note: as per the Booking Terms & Conditions, changes must be made at least two days before your journey.
Do you accept Companion Cards?
The Q Train can provide a discount for Companion Card holders, while their companion pays the full fare.
Please Contact Us to arrange.
Do you sell Gift Cards?
Yes, The Q Train is a wonderful gift experience.
Buy a Gift Card.
How do I redeem a Gift Card or voucher?
For Gift Cards purchased directly from The Q Train, enter your card number when booking online.
For RedBalloon vouchers, bookings must be redeemed via the RedBalloon website.
Travel & Transport
How do I get to The Q Train?
You can drive (about 1.5 hours from Melbourne, 25 minutes from Geelong), take a shuttle service, or connect by ferry. There’s free parking at Drysdale Station.
Full details on our Getting to The Q Train page.
Do you offer shuttle services?
Yes, we’ve partnered with Explore Australia to provide shuttles from Melbourne, Geelong, Queenscliff and more. Must be pre-booked.
Full details on our Getting to The Q Train page.
Can I travel by ferry?
Yes, you can take Port Phillip Ferries from Docklands to Portarlington or Searoad Ferries from Sorrento to Queenscliff, with connecting shuttles to The Q Train.
Full details on our Getting to The Q Train page.
Other Policies
Can children travel on The Q Train?
Is smoking allowed?
Do you provide accessibility support?
Still Have Questions?
No question is too big or too small — our team is always happy to help and we’ll make sure your journey on The Q Train is seamless, welcoming, and memorable.